Frequently Asked Questions
What is a Bounce?
A bounce in email communication refers to the failure of delivering an email message to the intended recipient. This failure can occur due to various reasons, including an invalid email address, a full inbox, or server issues. Bounces are categorized as either hard bounces, which are permanent delivery failures, or soft bounces, which are temporary delivery failures.
What is the difference between the Free and Paid versions?
The Free version of our service provides basic features and limited usage, allowing users to explore and utilize essential functionalities at no cost. In contrast, the Paid version offers an expanded set of features, higher usage limits, and additional support options, providing users with more advanced capabilities and customization options to meet their specific needs.
What if I decide to change a plan from monthly to annually and back?
If you choose to switch your subscription plan from monthly to annually or vice versa, you can do so seamlessly through our platform. Your data and settings will be retained during the transition, ensuring continuity in your usage experience. This flexibility allows you to adapt your subscription to better align with your evolving needs and budget preferences.
How do I add personalized data to messages?
Adding personalized data to messages is simple using our platform. You can utilize merge tags or placeholders within your email templates to dynamically insert recipient-specific information such as names, email addresses, or custom fields. This personalized approach enhances engagement and relevance, improving the effectiveness of your communication efforts.
How do I re-subscribe a contact who opted out or was accidentally removed?
Re-subscribing a contact who opted out or was accidentally removed can be easily accomplished through our platform. You can provide the contact with an option to re-subscribe via an email invitation or a subscription form. Additionally, our system allows you to manually re-enable subscriptions for contacts who wish to rejoin your mailing list, ensuring compliance with relevant regulations and maintaining positive relationships with your audience.
Do you plan on adding more features in the future?
Yes, we are committed to continuously enhancing our platform by introducing new features and functionalities based on user feedback and industry trends. Our goal is to provide our users with innovative tools and solutions that address their evolving needs and empower them to achieve their communication objectives more effectively. Stay tuned for exciting updates and enhancements as we strive to make our platform even more valuable and user-friendly.